Summary
Customers may return non‑defective wooden doors within 14 days of delivery by contacting our Returns Department via email or online form, provided the items are in unused condition and original packaging). Return shipping is customer‑paid unless the door is defective or incorrect, in which case we cover shipping costs. A 10% restocking fee applies to non‑defective returns to cover handling and restocking expenses). Once we receive and inspect the returned doors, refunds are issued via the original payment method within 14 days . Custom‑sized or bespoke doors are final sale and cannot be returned unless they arrive damaged or defective
Eligibility for Returns
Return Window: Returns must be initiated within 14 days of the delivery date
Condition: Doors must be unused, undamaged, and returned with all original packaging, protective films, and accessories Final Sale Items: Custom‑sized or bespoke doors are considered final sale and are non‑returnable except if defective or incorrectly shipped
Initiating a Return
Contact Us: Email [email protected] or visit https://islamdoor.co/returns to submit your return request
Provide Details: Include your order number, product model, date of delivery, and reason for return.
Receive Authorization: We will review your request and email you a Return Merchandise Authorization (RMA) number within 3 business days
Timeframes for Returns and Refunds
Return Request: Must be received within 14 days of the delivery date
Refund Processing: After we receive and inspect your returned doors, we’ll issue your refund to the original payment method within 14 days
Fees and Costs
Return Shipping (Non‑Defective): Customers are responsible for return shipping costs unless the item is defective or wrongly shipped
Return Shipping (Defective/Wrong Item): IslamDoor covers the shipping cost for returns of defective or incorrectly shipped doors
Restocking Fee: A 10% restocking fee applies on the refunded amount for all non‑defective returns to cover inspection, repackaging, and restocking
Product Requirements
Original Packaging: Doors must be returned in their original packaging, including all manuals, accessories, and protective films
Unused & Undamaged: Products must show no signs of installation, wear, or damage beyond manufacturing defects
Refund Process
Inspection: Returns are inspected upon arrival at our Khulna facility.
Approval: If the product meets our return criteria, we approve the refund.
Refund Issuance: Funds are credited to the original payment method within 14 days of inspection approval
Notification: We notify you by email once the refund has been processed.
Non‑Returnable Items
Custom/Bespoke Doors: Any door made to custom specifications or bespoke designs is final sale and not eligible for return, except if it arrives defective or incorrect
Damaged by Customer: Doors damaged due to improper handling, installation, or modification by the customer are not eligible for refund.
Contact Information
For any questions about returns or refunds, please contact our Customer Support team:
Email: [email protected]
Address: Khan Jahan Ali Road, Shantidham Mor, Full Market, Khulna, Bangladesh
Policy Effective Date: 2 May 2025